You will need access to a mobile phone, computer or tablet, which has access to the internet, and a valid email address. Prior to your appointment, you will be emailed a link to join the video call with your Medical Provider. If you have booked a telephone visit, the Medical Provider will call you approximately 15-30 minutes of your appointment time. If you are experiencing delays, please email operations@virtualhealthclinic.com. The Patient Care team will inform where you are in the queue.

Once you have completed the online or phone registration, you can select a convenient time to have your appointment with the Medical Provider. We are open 7-days a week from 8am to 10pm Eastern Standard Time.

Our Medical Providers will connect with you within within approximately 15-30 minutes of your appointment time. If a longer appointment time is required, a member of our team will call you to set up a time where the Medical Provider can dedicate time to address your healthcare concerns.

Yes, our Medical Providers, upon consultation and if required, can refill your prescriptions, even if they were originally prescribed by another Medical Provider not from Virtual Health Clinic. We do not prescribe controlled substances, addictive substances or sleeping aids.

Yes, our Medical Providers are happy to provide you a digital medical note for work or school, if necessary.

Yes, all your personal and medical information will only be used by Virtual Health Clinic Medical Providers and administrators. We encrypt all data using bank level, modern state-of-the-art security to keep your personal information safe and secure.

Payment is only required for uninsured services, which include medical notes for work and school, certain forms and referrals. Payment is also required for out of Ontario patients looking to get care from our Medical Providers. All major credit cards are accepted for forms of payment. We do not accept cash or cheques.

To cancel your appointment, you must email operations@virtualhealthclinic.com with your first name, last name and time of your appointment.

Our system is based on the availability of our Medical Providers who have a set weekly schedule. There is a good chance that you may be able to see the same Medical Provider again. Our Medical Providers do offer continuity of care if you would prefer to follow a specific individual.

Yes, Our Medical Providers are trained and highly qualified to provide mental health support. Our Medical Providers can also refer you to local Mental Health Specialists, if needed, for further assessment, treatment and consultations.

Virtual Health Clinic is not intended for emergency care. If you are experiencing symptoms of chest pain, shortness of breath, difficulty breathing, altered state of consciousness or any injury requiring immediate attention, please call 9-1-1 or proceed to the nearest hospital.